Here’s my model answer for the question in the sample test handout (the one about a lost bank card).
My notes were like this:
Sorry
card didn’t come out (money OK)
vacation tonight
check card is here
phone you back
come to bank
after hours OK – side door
Here are the notes I’d have written for this answer
Sorry
Card lost in machine
need vacation tonight
I will get your card to you
If can’t come to bank …
Come to airport